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	"title":"运城市12345政务服务便民热线：“五一”假期共接听来电4556个",
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	"publishtime":"2023-05-07 19:17:36",
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	"author":"崔萌",
	"editor":"赵迪 校对：王转",
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	"content":"<section data-role=\"paragraph\"><p>运城新闻网讯（记者 崔萌）5月6日从运城市12345政务服务便民热线受理中心获悉，“五一”节假日期间，该中心共接听来电4556通，接通率达96.96％，日均受理量911件。其中，直接办结3380件，占比74.19%；转派办理1176件，占比25.81%。</p><p>“‘城景通’免费直通车的路线规划、发车时间怎样安排？”“xx景区附近道路交通拥堵，车辆剐蹭导致堵上加堵，希望有关部门尽快疏导。”“车辆挡道，车上没有挪车电话，怎么办？”……“五一”假期，我市各地旅游景区重现人山人海的景象，各种咨询、求助电话不断。</p><p>为应对这种情况，该中心采取全员轮班值守、与承办单位建立对接联动机制、加强文化旅游和民生应急类事项跟进督办等措施，确保了市民、游客咨询类诉求直接答复、应急类诉求当日办结、常规类诉求限期反馈。</p><p>据了解，该中心目前共有81人，其中女职工63人，占比77.78%。有人“日行三万步”，有人“三天逛三城”，而接线员“三班倒”“连轴转”，不厌其烦地解答、转办，为市民假期出行提供了优质高效服务。</p></section>",
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